RETURN & REFUND, CANCELLATION POLICY

Shipping Policy: 

• Our products, under the brand name Allure Hook, are shipped within 12 to 24 hours of order placing the order
• Estimated delivery time is within 3-5 days.

due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason – it may take longer. You will however be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.

Return Policy:

We are committed to providing 100% customer satisfaction and are accountable for providing you guys with the best-finished goods. If you are still unsatisfied with your order for any reason, you can Exchange the product to us within 7 days from the delivery date, as per the terms and conditions mentioned below.

Terms & Conditions:

• The product should not be tried on more than once after opening for trial

purposes, should be unwashed. There should be no stains, marks, stitches and

holes in the product caused by the customer.
• Product should reach us in sellable condition, i.e., all tags and the original

packaging should be intact and should be sent along with the product
• All replacement will only be processed after the product have been received by our team and have cleared the quality check.
• The cash-on-delivery (COD) convenience charge would not be included in the refund value of your order as these are non-refundable charges.

For all returns, you can reach us using email at: support@allurehook.com. We will arrange Pickup for You Our Courier Partner Will pick Product from You within 2-4 Days and please Provide a specific valid reason for your Exchange.

Refund Policy: 

We currently don't offer refunds. However, product exchanges are allowed. Thank you for your understanding and cooperation with our policy.

Note : Exchanging the same product you ordered incurs an additional charge of Rs 99 upon product delivery. We appreciate your cooperation.

Order Changes and Cancellation: 

We understand that plans may change. for COD Orders Before dispatching your order, a member of our team will reach out to confirm the details. At this time, you can request changes or proceed with the cancellation of your order. 

Prepaid Orders:  Please Mail us on support@allurehook.com before dispatched the order.

Note : changes or cancellations can only be made before the order is dispatched.

Note: If a prepaid order gets RTO (Return to Origin) due to non-acceptance or non-availability, product exchanges will be facilitated within 7 days of receiving the undelivered product.

Need help? Contact us at support@allurehook.com.