INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your return policies?
Return can be done within 7 days of purchase. The return can be done Only online. The refund will be processed according to original mode of payment as per details given below.
– Card: Directly credited to the card used for purchase
– Wallets : Directly credited into the source wallet :- Paytm,
 
How Can I Cancel My Order
Yes, you may cancel a partial order before the order is processed. To cancel partial orders log into your account on and cancel transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.
How can I return an item?
You can return an order by clicking Return on the My Orders page.
We accept returns within  7 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
We will arrange a pick-up within 2-3 days of your request.
There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post
How long does it take for me to get a refund?
you can place a return request online from My Account section. Our courier partner will pick up the product from you within 3 days and shall process the refund once we receive the product in our warehouse. The pickup to refund processing takes around 2 days. We will also send a confirmation email to you on refund processing
What are the Customer Care working hours?

We work 10 am to 7 pm Monday to Saturday. (We are available on Email only due to Current pandemic) info@allurehook.com

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