Overview

Customers can return their order within 7 days after an order has been delivered The return can be done online from home.
The refund will be processed according to original mode of payment as per details given below.
  • Card/ Wallet/ UPI/ Netbanking: Directly credited to the original source of payment
  • Cash on delivery: Refund will be initiated once we receive the bank account details from the customer

 

Refunds

Once Our courier partner will pick up the product from you within 3 days and shall process the refund once we receive the product in our warehouse.
The pickup to refund processing takes around 2 days. We will also send a confirmation email to you on refund processing.

Shipping returns

Customer Can Raise Return Request through whatsapp support by Click here. or mail us at Care@allurehook.com
We will arrange a pick-up within 2-3 days of your request.
Note : There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

Contact us Through our WhatsApp Support team by Click here. & care@allurehook.com for questions related to refunds and returns.